Customer Service Coordinator – Multiple Roles Available

Skills: High level of customer service, call centre experience, strong telephone manner, accurate typing speed and good IT knowledge, strong geographical knowledge, ability to work shift hours

Salary: £26,000 per yearplus company bonus and benefits (£20,500 after 9 months of service)

Shifts: 37.5 hours per week Shifts across a 24/7 hour operation (Monday to Sunday)

Would you like to work for an employee who offers great salary and benefit packages?
Would you like to work for a corporate organisation who offers great rewards and progression?
Would you like to work for an employee who was awarded Best Companies to Work for Accreditations for 9 out of the past 11 years?
Do you want to work for a company that invests in the training and development of employees and reward them for a job well done?

We are currently looking to recruit for this leading Assistance and Personal Services provider based in the Croydon area, who can offer you all of the above and much, much more.

The Role

To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures.

• Handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.
• Provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problems.
• To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner.
• To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
• To ensure that all benefits are applied in the most cost effective manner.

The Candidate

The successful candidate will have experience of working within a customer focused environment within the office environment. Call centre/agent/customer service experience essential.
• English Language and Maths GCSE C + or equivalent
• Proven experience of providing a quality customer service within a pressurised environment
• A genuine desire to provide a high level of customer service
• The ability to effectively manage multiple cases
• Excellent telephone manner
• Fast accurate typing skills
• PC Literate
• Good geographical and automotive knowledge

The successful candidate will have an enthusiastic and self-motivate attitude with the ability to deal with all customers in a professional, patient and diplomatic manner, whilst always remaining calm, even when under pressure. Experience working in the automotive industry is desirable but not essential. Our client is looking for assertive individuals who can work effectively on their own initiative as well as within an extremely busy team.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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