Revenue Inspector

Salary: £31,200 per year

Join us on the Journey…

The Revenue protect team now have a fantastic opportunity for two Revenue Inspectors to join the team, as the function increases the number of inspectors operating on our bus network in the West Midlands.

Operating as part of a team, an important element is the revenue protection of the bus network. As well as sensitively handling revenue protection duties, the role is an important part of the customer service strategy, so wanting to deliver a first class service to our customers is a must.

Other duties will include:

• Accurately input large amounts of detailed numerical and alphabetical information onto the screen of a personal PDA machine using a stylus. 

• Keep up to date and react to changes and developments in commercial and fares ticketing arrangements and equipment.

• Ensure good customer care is delivered and to be fully aware of quality standards and to ensure the delivery of a quality product to the customer. To promote a positive Company and self-image when communicating with customers and to wear full uniform issued and the wear/use any ancillary items as directed. 

• Ensure all matters are handled tactfully and with sensitivity as appropriate, promoting harmony in all dealings with people, whether they are customers, work colleagues, Managers or other parties;

• Monitor and take corrective actions to drivers by ensuring timetable adherence, correct uniform is worn at all times, reporting less than satisfactory driving standards, establish potential insurance risks and be able to react to emergency situations at any given time.

• Exhaust all avenues when verifying details, such as drivers licence or other personal effects that may be carried as well as the AFD database held on PDAs and centrally at Miller Street. Ensuring all personal effects are returned however travel documents that remain the property of National Express West Midlands may be retained.

• Remain professional, fair and objective in conduct of their duties. They must not let personal views about ethnicity, gender, religion, political beliefs or sexual orientation of the customer play any part whatsoever in the consideration of any other matter, nor must they be affected by improper or undue influence, including aggression or confrontation towards a customer

• Be assertive, self motivated and have a pride in the role, always maintaining control, even in situations of provocation, able to read body language in the interest of health and safety, knowing when to back away allowing someone to walk.

• Engage in routine revenue protection duties and attend potential or actual incidents to stop or minimise loss, theft, vandalism to Company property, or assault to Company employees.

Experience

To be considered, candidates will have a demonstrable track record in handling customer enquiries, and be able to deliver a first class customer experience.

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Next steps

If the above sounds like a next step in your career, follow our online application process to express your interest!