Sales Administrator

Job Title: Sales Administrator

Location: Camberley

Duration: 3 months + (potentially temp to perm)

Salary: £26,000 per year plus Bonus (Pro Rata)

Job Description:

Our client develops, manufactures and sells special products and world-class technical solutions to help their customers optimize performance and their processes. Their equipment and systems create solutions for heating, cooling, separation and fluid handling of products such as oil, chemicals, water, beverages, foodstuffs, starch and pharmaceuticals. They employ approximately 9,500 staff in more than 50 countries covering over 100 markets.

They need someone to process customer orders in line with company ‘best practice’, provide assistance to customers and maintain excellent customer service at all times. The Ideal candidate will be able to:

Provide an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
Demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working
Deliver customer service in line with ‘best practice’. Ensure compliance to relevant policies.
Process customer purchases through One4AL system, ensure application of discounts are applied correctly
Process customer returns / refunds, seeking guidance where necessary
Provide point of contact for customer enquiries, dealing with these through to a successful outcome
Provide assistance to customers should an incident occur, seeking guidance in line with company policies
Manage the process for Central filing / archiving (Alchemy)
Manage customer claims, communication of late deliveries, use of ACE etc
Processing new customer account forms plus setting up details in GCM & ACE

Invoicing Activities:

Manage backlog on a monthly basis and report;
Resolve billing issues including the processing of any credit notes / new invoices as per departmental authorisation guidelines;

Communication:

Maintain communication with responsible Business Manager and Segment Managers regarding price issues, problem invoices etc;
Handling customer complaints and escalating when required

Shipping Support:

To provide cover when necessary for other activities in Customer Service