Customer Service Representative

Our client are looking for a Customer Service Representative for their business as a result of company growth and service plans.

The customer service representative will be involved in all aspects of B2B customer service, and will build and hold strong working relationships with those customers. The overall priority of the role is to exceed customers’ expectations in the level of customer service received.

The role will require working closely in a small customer service team, liaising with customers, external sales force, operations and finance on a day to day basis. You will be responsible for the positive experience received by our B2B customers, and will report directly to the Customer Service Manager.

Role Overview

The responsibilities of the Customer Service Representative will include:

* Inputting and processing and expediting orders to completion and delivery meeting our promises on performance and service
* Build strong working relationships with relevant stakeholders in our customer’s businesses
* Creation and administration of accounts on our core Accounting Software
* Process of credit notes and customer returns within rules and expectations set out by the business
* Be both responsive and proactive in resolving issues that customers may have faced, by working to find the cause and solution of the problem.
* Follow processes to ensure customer resolution is always made
* Ensure that all process activities meet the rules on pricing, service and delivery commitments

PERSON SPECIFICATION – KNOWLEDGE, SKILLS & BEHAVIOURS:

* Systemised, analytical and methodical working approach
* Proficiently skilled in MS Excel would be advantageous
* Minimum of 3 years’ experience in customer service role
* Results focused
* Excellent communication/interpersonal skills to interact successfully both internally and externally
* Self-confident with ability to adjust to fast changing business conditions
* Self-motivated and enthusiastic
* A good organiser with the ability to work under pressure

Does this sound like your ideal role? The please APPLY TODAY! Please note that if you do not have a response within 5-7 days then unfortunately in this instance you were unsuccessful. Good Luck in your job search.

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.