Helpdesk Administrator 40hpw

We are currently seeking a Helpdesk Administrator to provide administrative support to the Facilities Management Division. You will also be required to action and progress requests received via the Norse 24 hour helpdesk.

Hours of work: Monday to Friday 10:30am – 7pm

Main duties and responsibilities

• Receive and action all requests received via helpdesk.
• Deal with telephone and email enquiries in an efficient, clear & concise manner.
• Manage lone worker functions ensuring any missed calls are escalated to the on-call manager.
• Produce documents in Microsoft Outlook, Word & Excel
• Use various databases to log information and compile statistics
• Assist with the compilation additional work sales invoices
• Assist with processing of purchase invoices
• Maintain and update office files including confidential records and files
• Assist with all general administrative and clerical duties as required
• Any other duties as requested by FM Business Support Co-ordinator

Person Specification

Essential
• Must be proficient in Microsoft Office including, Word, Excel, Outlook etc
• Good communication skills, both oral and written
• Good keyboard skills
• Reliable
• Have a flexible approach to working hours to cover sickness/holiday – occasionally be required to either cover a 07:00-15:30 shift or 10:30-19:00 shift
• The ability to maintain confidentiality
• Ability to work under pressure, prioritising to meet deadlines
• An ability to lone-work using own initiative with boundaries and guidance
• Own transport required due to flexible shift patterns and working off-site
Desirable
• Good organisational skills
• Good interpersonal and customer service skills
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good attention to detail
• Good team working skills
• Has tact and diplomacy

Due to the high numbers of applications we receive for our vacancies, if you do not hear from us within 4 weeks of the date you apply, please assume that your application has been unsuccessful for this position.