Intensive Housing Management Officer – Team Supervisor

Salary: £26,000 per year

Hours: 37.5

Trident Group has over 50 years of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £26,000 m and owns assets close to £170m.

The Group includes Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance; Trident Reach, a registered care and support charity providing services (homeless, mental health, young people, older people, BME groups and domestic violence) to people in the Midlands.

​About the role

We are looking for an experienced individual to lead and manage a team of Intensive Housing Management Officers IHMOs) as they provide a customer focused intensive housing service and deliver a day-to-day housing management functions across a portfolio of complex needs and long term supported accommodation for Supported Housing.

If you feel ready for a change and are able to take on new challenges in a growing organisation, we want to hear from you. You will be based at the St Philips Head Office for Trident Reach but attendance to schemes and properties on a regular basis will be required.

The role is accountable for providing leadership and operational management to the IHMOs with the responsibility for the delivery of all housing management, operational, financial and administrative functions. The successful person will need to have a good working knowledge of housing legislation, welfare benefits and voids and arrears management.

Key Responsibilities Include:

* Ensuring the Voids Standard and Lettable Standards policy and procedure is followed, monitoring property inspections and contributing to case reviews at void meetings.

* Working collaboratively with the Homes and Communities department, ensuring letting processes are supported, occupancy agreements are in place, signups are conducted appropriately, and the CRM system is up to date.

* Contributing to the organisations Key Performance Indicators and date for board reports. Meeting organisational targets including void control and arrears management

* Operationally and proactively leading on the recovery of arrears across all tenures of rent, service charge and other debt including former tenant arrears, in line with Trident Group’s policies and procedures, taking prompt action where required to ensure that arrears are kept in line with agreed targets.

* Monitoring and meeting relevant health and safety standards in properties. Ensuring that health and safety risk assessments are in place and monitoring checks are being completed.

* Promote and encourage a high level of customer involvement, consultation and communication relating to housing management functions and service delivery

* Monitoring and reviewing lease and management agreements with partner agencies

* Clearly communicating tenant responsibilities and tenancy compliance, ensuring a balanced approach that encourages tenancy sustainment but also addresses breaches of occupancy agreements such as anti-social behaviour.

* To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with the organisations safeguarding policies and procedures.

A comprehensive induction and range of learning and development opportunities will be offered to the successful candidate.

About You

* A current working knowledge of housing legislation.

* 5 GCSE’s or equivalent including Maths and English

* Experience of leading or managing a team

* A demonstratable knowledge of housing and welfare benefits

* Experience of working with a wide range of vulnerable clients

* Experience of liaison with agencies/ partner organisations

* Computer literacy including Word, Excel. Outlook and knowledge of Housing Management systems

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).