Global Reusable Packaging Services Director
Full job description
Rise Consulting Limited
Salary: £45,600 – £48,000 per year
This Company is a Global Organisation who has developed and implemented one of the world’s largest fleets of reusable temperature-controlled packaging solutions and established two world class service centres to support the refurbishment and reuse of Ultra Low Temperature (ULT) Shippers. They offer consistent quality to their clients from their strategically located global manufacturing sites throughout EMEA, Americas, India and Asia Pacific.
Having formed long standing partnerships with the world’s leading biotech, pharmaceutical, clinical research and logistics companies, and apply innovative thinking to overcome the challenges that their clients face in managing the Cold Chain when shipping temperature sensitive commercial and clinical trial products.
The Global Reusable Packaging Services Director will be responsible for the further development of reusable packaging strategy, management of existing programs, both customer owned fleets of shippers and their own range of solutions offered to clients on a rental basis, and to further develop services offered under the Company Exchange brand, working closely with Sales, Technical and Operations departments globally to establish efficient and effective reusable solutions and associated services.
Main Tasks and Responsibilities:
* Provide subject matter expertise and leadership for Reusable Packaging Solutions and Services.
* Ownership and responsibility for the Company’s fleet of ULT Shippers.
* Ownership and responsibility for Company’s reusable packaging range and associated services.
* Provide executive leadership for Fleet Management programs including:
Asset tracking system and database management
Stock control and fleet maintenance
Demand planning and forecasting
Refurbishment and replacement
* Management of existing Service Centres, both internal and 3rd party partner facilities, and establishment of new services centres to support continued growth and development of the Global Service network.
Management of Service Partners – performance, KPIs, SLAs, efficiency, service costs
Development of Service network with additional Service Partners and Distributors
Service Centre commercial contracts and service level agreements
Quality & Technical support associated with product and service performance, at service centres and onsite at customer packing locations.
* Management of the Company’s Reusable Packaging department and associated teams.
* P&L responsibility for all Reusable Packaging Services
* Commercial responsibility for Reusable Packaging solutions and services
Rental models
Cost benefit analysis / ROI models to support sales activity
Product and service pricing
Costing systems
Product life cycles
* Client liaison and Customer Services
Leadership for Client liaison team to support Fleet Management, planning, forecasting and information exchange.
Day to day customer engagement with across all relevant departments i.e. Distribution Centres, Procurement and Planning, Quality etc.
Needs assessment with clients – supporting the sales process
ROI calculations for clients
Environmental impact assessment
* Project Management of new fleets, customers and locations.
* Change control management for implementation of product and / or service updates / improvements.
* Work closely with Sales, Technical and Operations departments on continuous improvement initiatives, future product developments, product and service qualification strategies, geographic expansion of service network, service capability developments including additional valued added service i.e. component conditioning services.
* Lead Sustainability and Environmental Impact assessments associated with reusable packaging solutions and services. Develop tools and messaging to support customer engagement.
KPI’s
All KPIs will initially be focused on driving continuous improvement initiatives associated with the Company’s ULT Shipper Fleet Management program.
* Quality improvements
* Process improvements
* Efficiency / productivity gains
* Service improvements
* Database management
* Product improvements
Experiences & Qualifications required
* Educated to Masters level with preference on Business / Operations Management.
* 10 years within Reusable Packaging or similar industry with Fleet Management experience and P&L responsibility
* International Operations Management experience.
* Lean Manufacturing experience
* Senior / strategic management experience
* Experience of working with pharmaceutical customers on global projects, particularly in EU & US.
* Lean Six Sigma Green/Black Belt
To apply for this job please visit definitejobs.co.uk.