1st / 2nd Line Support Desk Technician
Full job description
Agentis Solutions
Salary: £26,000 per year
Our client are an IT Solution Provider, primarily working with small to medium enterprises across the East Anglia region. They are looking for a 1st/2nd Line Support to be responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, cloud services and vendor specific hardware and software
Essential Duties and Responsibilities:
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Support of disaster recovery solutions
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Basic remote access solution implementation and support: VPN and Terminal Services
- Support companies managed cloud services (based on Microsoft Exchange, SharePoint, SQL, VMWare and Veeam)
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- System documentation maintenance and review
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Preparation of new hardware and carrying out of repairs to existing hardware in the companies’ workshop facilities
Knowledge, Skills, and/or Abilities Required:
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organisation’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
To apply for this position, please contact Taras Pavlyuk I.T Recruitment Consultant – Permanent, by emailing your CV.
*We will endeavour to contact you within 48 hrs. Due to the volume of applications we receive on a daily basis, if you haven’t heard from us within 4 working days please consider your application unsuccessful*
To apply for this job please visit definitejobs.co.uk.