1st Line Service Desk Support Engineer – Great Opportunity

A well-established Managed Services Provider company are urgently seeking a 1st Line Service Desk Engineer for their expanding London office.

The company provide a fantastic service to high profile clients throughout London. The service desk engineer will be working for a market-leading organisation responsible for speaking and resolving issues for some of the biggest international clients in the IT space.

You will be responsible for;

• Resolving all client’s technical issues
• Liaising with clients throughout the lifecycle of the service ticket
• Ensuring high first time fix rate
• Prioritising and managing multiple tickets
• Ensuring that any technical issues on a service ticket are escalated efficiently

You will have;

• At least one year experience working in a 1st Line Support position
• At least one year experience working with Windows
• Strong communication skills with the ability to build relationships with clients
• Active Directory experience
• with DNS, DHCP, TCP/IP, POP or SMTP
• Previous experience working for a Managed Service Provider (desirable)

This is a fantastic opportunity to join this expanding leading business and maintain the service this company provides to their clients. You will receive extensive training to grow within the business and you will be working in a dynamic, forward-thinking environment.