IT Operations Engineer

Salary: £48,000 – £60,000 per year

This is a fantastic opportunity to work for an industry leading System Integrator and award-winning Gold member of the Microsoft Partner network. The Operations Engineer will be working in a team at the heart of the IT delivery organisation.

The successful candidate will be fully flexible and ideally have experience of working in a large outsource service environment. The applicant will be highly motivated in managing the delivery of services, solutions and operations.

The key responsibilities of this role will include:

* Management of Major Incidents and ensures effective interface to all associated processes (Major Incident Reporting, RCA, Problem Management, Knowledge Management)

* Ownership and development of Operational Playbooks to drive swift resolution of major incidents

* Ability to own and run executive communications

* Facilitates the planning of all out of hours Change activity, ensuring effective communication, time planning, and preventing change or Business conflict.

* Provide formal signoff for changes at planning stage

* Prior to start of day, ensures that all Business-Critical services are available and performing, through effective alignment with Service Desk and all support teams

* Empowered to make technical decisions to the benefit of the Authority

* Maintain effective relationships with suppliers/ partners to organise the efficient supply of services within agreed contractual terms

* Drive continuous improvement and proactive problem management for key IT systems

* Work with operational teams and the Authority to identify case studies for automation and assist with implementation.

Key skills required:

* Good technical knowledge across technology towers

* Delivery Management

* Strong customer communication skills

* ITIL v3 Foundation

Experience:

* Able to interact with clients and deal with the challenges presented by a strong client with a high degree of technical expertise

* Managing of Major Incidents, providing leadership to resolution and clear communications throughout

* Able to lead teams and drive activities within tight timeframes

* Methodical approach with good attention to detail

* Analytical Problem Solving

* Root Cause Analysis

* Working under pressure and to tight time scales

Please for more details!