Telephone Account Manager

Account Manager
£18,000 + commission OTE (£25K+)
Bromley, Kent

My client is experiencing tremendous growth within their industry and as a result is looking to add several Account Managers to join their successful customer service team based in Bromley. This role is an exciting opportunity for someone who wants to earn commission within a very well respected business. The Account Manager is responsible for maintaining a relationship with the customer through regular timely contact and collecting overdue payments.

Job Duties:
– To build rapport with clients in order to collect cash via an outbound dialler and email contact
– Work with customers to come to an achievable payment plan for both parties
– Use all collections methods in line with company policy with the aim of bringing the customer’s account back in order
– Contact non-paying accounts and negotiate a full and final settlement figure to close the account
– Follow up on promises to pay that have not been kept
– Conduct new income and expenditure with customers who may be in financial difficulty

Skill Sets:
– Ideally you will have worked in a similar business or have a solid customer service history
– Have excellent written and verbal communication skills
– Be a very good listener and solution provider
– Be tactful and yet assertive, with strong negotiation skills
– Have the ability to work to deadlines
– Be able to stay calm under pressure
– Possess the ability to explain financial matters clearly
– Be numerate to explain payments, financial terms and credit services
– Be able to understand relevant legislation and court procedures

Shifts:
The business is currently open Monday to Friday 8am – 8pm and Saturdays 9am to 5pm and you will do 1x week early and 1x week late.

8am – 4pm, Monday – Friday
12pm – 8pm Monday – Friday & Saturday 9am – 5pm

If you are interested in this exciting opportunity and have all the relevant skills/ experience please apply today.

Due to the high volumes of applications that we receive we are only able to make contact with successful applicants. Should you not hear back from us within 3 – 5 working days unfortunately you have been unsuccessful.

Office Angels are an Equal Opportunities Employer.

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.