IT Support Engineer
Full job description
JS Legal Recruitment Ltd
Salary: £26,000 – £27,600 per year
IT Support Engineer
Our client based in Braintree have an opportunity for an IT Support Engineer to join their expanding IT department. You will provide hands-on,front line support to users of varying skill sets and experience.
The Role
* To provide technical deskside and remote support to telephone and e-mail requests from users for PC Hardware, Software and associated peripherals
* Log support calls and document their outcome to facilitate the resolution of common queries
* Troubleshooting and resolving network connectivity issues
* Managing VOIP and digital phone systems
* Assisting with the maintenance and distribution of software packages, manual and automated
* To redirect or escalate support requests to external IT Consultants if required
* To install and configure operating systems to the standards agreed with the external IT consultants
* Setup and management of Android/IOS Mobile phones and their contracts
Skills/ Experience Required
* Minimum of 1 year in a support role with user and system support experience
* Excellent communication and customer support skills
* Ability to self – manage time and prioritise support tickets based on type and severity of reported incidents
* Window Server and Desktop operating systems experience
* Solid knowledge of Microsoft Office 365 management/ Microsoft SQL Server
* Experience with IP Telephony Systems
* Maintenance of Routers and Firewalls
* You will be a team player
* A clean driving license is essential as there will be occasional travel to other offices
* Hours Monday to Thursday 9.00am – 6.00pm, Friday 9.00am – 5.30 pm
* 22 days annual leave plus Bank Holidays, Plus extra days given for Christmas closure
If you feel this is the right opportunity for you, contact Julie Sheridan at JS Legal Recruitment Ltd, quoting reference JSL2148 now your CV or call for a confidential discussion.
For more information on other vacancies JS Legal Recruitment Ltd are handling please apply.
All successful applications will be responded to within 7 working days. If you have not been contacted within this timescale your application has been unsuccessful on this occasion.
To apply for this job please visit definitejobs.co.uk.