Account Manager

Location: North West (Appleton, Warrington)

Shift Pattern:Monday – Friday, 08:00 – 18:00

Salary: Up to 38,000 per annum, dependant on experience

Reporting to:Strategy Manager

Role summary:

Eddie Stobart has a new and exciting Account Manager opportunity based in the North West. The successful candidate will be responsible for the effective management of customer accounts within Eddie Stobart; working as the key link between ESL and our customers, facilitating relationships and providing commercially focused decisions and recommendations.

Main Responsibilities and Objectives:

Relationships & Communication

• Responsible for the delivery of a great customer experience through the strategic development of customer accounts; ensuring delivery against customer specific contract terms and initiatives
• Establish and maintain strong relationships with key customer contacts, internal senior management and planning teams

Planning & Organising

• Providing detailed forecasts on customer volumes including analysis and commentary by day, region and year, and actual against forecast
• Plan and prioritise day to day activities based on the demands of customer accounts, particularly in relation to performance levels

Monitoring, Reporting & Acting

• Monitor and track customer daily performance, forwarding relevant and appropriate detailed information to internal and/or customer contacts to ensure contractual targets are achieved
• Daily and weekly reporting in relation to routes, rates, equipment, personnel, cash collection, claims and Customer Set Up Details

Analysis & Recommendations

• Reviewing trends, reports and other available information to make commercial and strategic decisions/recommendations

The Successful Candidate

The successful candidate will be able to demonstrate a commercial awareness with an attention to detail and the ability to work within a pressurised environment. They will have excellent interpersonal skills, a drive to achieve and PC literate with experience of using a number of Microsoft packages.

Desirable candidates will have previous experience within a similar role i.e. a proven track record in the management of significant ‘Blue Chip’ company accounts, preferably within a similar sector – previous experience working within a Transport and Distribution environment in particular is preferred.

How to Apply

All applications should be made in writing with an up to date CV and a covering letter. This will be submitted to us by clicking the button below.

Applicants should provide details of relevant skills, experience and qualifications to support their application.

Internal applicants short-listed for an interview for the position must inform their line manager in advance.