3rd Line Senior Architect / IT Engineer

Salary: £36,000 – £48,000 per year

3rd Line Senior Architect / IT Engineer

c£30-40K negotiable DOE

+ Company Car/Car Allowance, Laptop and Phone

Company Overview:

Our client is one of South Yorkshire’s leading IT and telecoms solutions providers, they are based in Sheffield, close to the M1 and have a fantastic reputation for delivering an exemplary service to organisations large and small. They are experiencing continual growth, expanding their team yet again and therefore in need of a professional, experienced and self-motivated Senior Architect/Engineer to support to a variety of end users. Our client is happy for you to work from home some days and in the office on other days and of course occasionally you will be required to work on-site at clients’ premises should the matter require your physical presence, and therefore a driving license is essential.

Role Overview:

The Senior Architect / IT Engineer will be responsible for providing full life cycle infrastructure support to external clients. You will provide the highest level of technical expertise including project scope, design and delivery and this relates to a diverse range of technologies, including desktop and server/storage environments, network infrastructure (routers/switches/wireless/structured cabling), and vendor specific hardware and software.

Responsibilities:

* Provide remote and field based support at a 3rd line level with high-level customer service

* Handling of Professional Services (new deployments and installations onsite)

* Communicate project plans up to Board level

* Design and implementation for multiple technologies, primarily: Microsoft Windows Server 2000, 2003, 2008 and 2012, Microsoft Exchange 2003, 2007, 2010 and 2013, Administration of Active Directory, VMware vSphere, Cisco, EMC

* Troubleshooting of known and unknown issues related to the above technologies

* Network troubleshooting – TCP/IP, DHCP, DNS

* Installation of wireless networking equipment

* Provide excellent verbal and written communication to end users

* Managing incidents to resolution and within SLA requirements & escalating incidents where necessary

* Monitoring and regular updating of in-house incident management system

* Assisting with service improvement initiatives and taking a proactive approach to increasing productivity

* Enhance own skills and knowledge by self-development

Essential Skills & Abilities:

Minimum 12 months experience working in a similar role preferably with some field-based experience

A strong understanding of network, storage and virtualization technologies

Management & Design of Windows Server and Active Directory using 2012 to 2019 Server

Working knowledge of Microsoft Desktop Operating Systems (Windows 7, 8 & 10); and Microsoft Office 2010 and above

Working knowledge of Office 365

Knowledge of network technology including LAN’s & WAN’s, Firewalls & switches

Hyper-V knowledge

Remote Access Solutions

Enjoy working with customers and external audience

Ability to manage high pressure situations and conversations with clients

Self-motivated with the ability to work in a fast moving environment adapting to change quickly

Excellent troubleshooting & organisational skills

Process driven, ensuring company processes and procedures are adhered to

Desirable:

VMWare

SAN technology including Nimble & EMC

Additional Information:

Westfield Healthcare and Contributory Pension Scheme

Modern offices, with shower and kitchen facilities

Bonuses & Incentives

40 hours per week working between 8:00 am – 5:30 pm (staggered start time)

20 days holiday + 8 statutory Bank Holidays