Complaint Handler

Salary: £35,640 per year

Job Title: Complaint Handler

Location: Brighton, Hybrid role

Salary: £29,700 (Pro Rata for the 6 month period)

Full Time

6 Months contract

Our client based in Brighton is looking to recruit a Complaint Handler. As a contributor at to the business, you are the one client’s turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of the client’s business

Responsibilities

• Acknowledge, investigate and respond to customer complaints within set time limits
• Make fair and impartial decisions on whether to uphold or reject complaints and articulate such decisions to customers both verbally and in writing
• Monitor the competence of customer facing staff through quality assurance including call monitoring and case auditing
• Identify trends, risks and issues and provide feedback to internal and external stakeholders

Requirements

• Excellent communication and negotiation skills including verbal and written
• Ability to tailor communication approach dependent upon the situation
• Strong organisational skills and ability to manage multiple tasks and deadlines
• Awareness of the General Insurance market
• Computer literate with knowledge of Microsoft Office applications

For more information, please contact Jamie Watson at Clearline Recruitment.