Service Coordinator

We are recruiting for an experienced Service Coordinator, situated on the outskirts of Mansfield.

Duties
Handling of inbound requests (phone/email) from customers wishing to place a service call. Most of these calls are urgent requests due to a vulnerability in their premises
Logging of service please apply our central service management system. Accuracy and attention to detail are critical
Managing and organising engineers and their workload on a daily basis to meet client expectations
Diligently auditing all completed service calls to ensure works have been completed satisfactorily or in need of further actions
Communicating and engaging with our team of engineers to help with information flow and relationship building
Direct communication with the client to follow up on any service visits
Handling of inbound sales enquiries and driving through sales orders (training will be provided)
Being the account co-ordinator for a select number of accounts
Accurately requisitioning parts for service calls and managing the delivery to the engineer

Experience Required:
Good personable skills are required. Managing and co-ordinating our engineers is a key ingredient in making this successful
Ability to manage internal and external conflicts and manage the customer
A good understanding of the UK road networks, along with cities and major towns

In return you will be offered a Salary: £26,000. Working Hours are Monday to Friday 815am to 1700pm with lunch or staggered breaks