Commercial Manager

Salary: £36,000 – £48,000 per year

Diamond Search Recruitment are delighted to be representing our client, a well established e-commerce business with exciting plans for continued growth. Recruiting for a Customer Success Manager to support the company strategy and help to evolve the business from being a product and price focused company to become a service and outcome based business, this is a great opportunity! Operating as traditional Sales and Customer Care departments, your role is to transition the Teams to fully support a proactive approach to sales and service by truly understanding the customer journey which will drive growth within your teams.

JOB PURPOSE STATEMENT:

To oversee all sales activities for the business, with responsibility for achieving the Company’s sales targets. Working as part of the Executive Team to deliver the Company budget. Utilising digital data to create and drive opportunities to grow sales.

The role is to help the company to win new customers, retain existing ones, and grow the purchase mix with customers. It is the role of the Customer Success Manager to fully evaluate and understand customers’ needs, and create and maintain long lasting and healthy relationships, which will in turn drive sales and creating opportunities for future growth.

Driving the Sales and Customer Care department strategy, the role will create engagement plans for trade and consumers, and develop a professional relationship through the provision of product, operational services, training, and customer services. You will be responsible for creating policies and procedures that optimise the customer experience whilst gathering feedback from customers. The Customer Success Manager must establish policies the entire team can adhere to so all customers receive the same quality of service.

With day to day management of internal Sales and Customer Care Teams, ensuring KPI performance, you will also be responsible for:

1. Recruit, manage, schedule, and coach Sales and Marketing Teams to meet sales and objectives

2. Drive the growth through telephone Sales Team and work with the team to develop strategies to understand customers’ needs with a view to adding additional value

3. Promote customer loyalty by understanding the opportunities

4. Support the customer care strategy and implement change to ensure a proactive attitude

5. Working with the existing teams to engage with new and existing customers and drive further sales of products and services

6. Manage customer feedback through all platforms (including social)

7. Implement a system for continuous development amongst the Teams and ensure all KPIs are managed effectively

8. Achieve growth and hit sales targets by successfully managing the Sales Team

9. Use sales technologies and data insight such as CRM and interfaces to effectively manage, plan, and execute Sales strategy

The Ideal Candidate:

An articulate and credible candidate with a proven track record within a similar commercial role, including experience managing the sales cycle from plan to close. You will be an organised individual, able to respond efficiently and effectively to any demands, managing and prioritising your workload to ensure that your work is of the highest standard. We are seeking an engaging and inspirational leader with fantastic interpersonal skills and excellent communication skills. Someone high achieving, ambitious, and results-orientated; innovative, generating original solutions and lots of ideas, decisive and comfortable making decisions quickly.

Apply today!

Diamond Search Recruitment is acting as an Employment Agency in regard to this vacancy.