Manager Digital Operations Emea

Our client is a pioneering provider of end-to-end digital supply chain solutions to customers across the media and entertainment industries. They are offering an excellent opportunity to a Digital Operations Manager who will involve client facing responsibilities for the end-to-end operational account management of digital partners in multiple EMEA territories.

Core Duties

* Manage the set-up and integration of new digital partners in designated territories
* Field requests from Music affiliates, global and regional commercial/legal teams with regard to operational start up, process and issues
* Distribution of set-up documentation and consolidation of key information required for processing and distributing to relevant teams for account creations/amendments
* Provide insight and advice to new and existing partners/affiliates regarding content delivery, XML specifications and other relevant detail relating to digital delivery processes
* Arrange and manage regular conference calls with new partners to assist accounts with the digital integration process
* Arrange and manage regular conference calls with existing partners for ongoing projects and/or issues
* Resolve issues and provide day-to-day support via telephone and email
* Run regular conference calls with designated affiliates to discuss new account set-ups and delivery issues for existing partners and forthcoming key projects and releases
* Actively participate in weekly Global Digital Operations conference call, London based team meetings and ad-hoc meetings, providing updates on account status and other detail
* Manage administration; organization and maintenance of account start up documentation on behalf of the EMEA Digital Ops team
* Provide support with DDEX compliant ERN spec for day-to-day deliveries and XML upgrades
* Create and maintain partner profiles for new and existing digital partners
* Enforce strategic policy as it relates to delivery of end state assets, bit rate limitations by content usage type, lossless file delivery and exploitation etc.
* Advise as London based subject matter expert on functionality and process relating to packaging and distribution toolset
* Actively participate in relevant migration work, systems upgrade and operational support for supply chain tools.
* Monitor deliveries for digital accounts with designated territories
* Carry out ad-hoc projects as required by needs of the EMEA/Global Digital Ops group
* Other additional duties as required by management

Key Skills

* Extensive work experience in the industry
* Genuine interest in Music
* Project management Experience
* Fast to absorb technical developments/improvements
* Adherence to Compliance and Security
* Relationship building and Customer service focus

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