Customer Service Representative – French Speaking

Salary: £14.4per hour
Location: Brighton, East Sussex – Working remote until Sept 21 then expected to be office based
Duration: Temporary,6 months
Hours: 35 hours per week – Mon – Sun Shifts between 7am – 5pm including bank holidaysAre you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower have a fantastic new opportunity for the right candidate, working with our client a FTSE 100 Credit Card Company

The Role

As Account Protection Specialist you are Front-Line Contact, putting Customers first in all interactions. You are more than just a friendly voice, you are a problem solver, a relationship builder and a team player. The people you work with and the customers you care for, value your passion, accountability and unique personality.

The role is diverse and individual, including but not exclusive to the following:

Taking inbound and outbound calls
Working closely with your colleagues in assessing and processing Fraud Claims for our Card members
Working closely with Merchants and Partners in processing Authorization requests
Supporting Analytic teams with assessing current Fraud trends, subsequently actively supporting the Business to take appropriate steps to keep card members save
Supporting colleagues from other European markets during Out of Hours servicing
Working in a diverse, multinational teamIn your role you must be:

We value motivated and dedicated colleagues who strive to do what is best for customers and can demonstrate the following:

Fluent in French and English – written and verbal
Able to work under pressure
A team player with excellent communication and analytical skills
High level of integrity
Highly service orientated and possesses good spoken and written skills in EnglishThe Department opening hours are 7 days a week 7am – 5pm including bank holidays- 365 days a year with flexible working times. This means that we can work with you to find a full-time working pattern that both benefits your lifestyle and our customers’ needs, with shifts covering weekdays and weekends, early morning hours and late evenings.

If you feel that you fit the above criteria, please don’t hesitate to apply here today!

This role will be subject to background verification checks. Further details and conditions will be shared on application.