Service Improvement Support Officer

JOB SUMMARY

Supporting the Service Improvement Leads in facilitating service improvement activities.

Responsibility for providing an efficient and high quality project administrative support to the service improvement team.

Maintain systems and process associated with the delivery of end to end strategic projects held within the service improvement team, using structured project management and service improvement methodology

PRINCIPLE DUTIES

Support the Service Improvement Leads in the compilation and maintenance of project documentation, including: project initiation documents; project plans; quality impact assessments; implementation plans with the project teams.

Assist in the development of plans for each service improvement project ensuring assurance processes are maintained.

Ensure that systems and databases are efficient and effective.

To be fully conversant with computer packages (Microsoft Word, Excel, PowerPoint, Outlook, Visio) promoting clear and concise presentation.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

A good working knowledge of MS software including Visio.

Advanced keyboard use.

Must have good organisational skills and the ability to work unsupervised to high standards and with attention to detail in order to provide customers with a positive and professional service.

Good communication skills, both written and verbal.

Taskmaster is operating as an employment business / agency for this vacancy.

Due to the volume of responses we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 3 days please assume that you have not been successful for the role you have applied for.