Business Analyst

NewLaw Solicitors is a fast paced, innovative and growing law firm. We have an exciting opportunity to join our Programme Management Office (PMO) in the role of Business Analyst. The PMO is a new and integral department at NewLaw created as a result of our continued growth in 2013. It will work in conjunction with the IT Department to support the operation with delivery of all change projects across the entire business operation, ensuring we are able to continue to operate to the highest possible standards of quality and efficiency for the benefit for our clients.

As Business Analyst the main objectives will be to analyse operational processes with a view to refining and making improvements to aid the bottom line performance of the business and also assisting the change management process within the business.

Main areas of responsibility:

• Assist in the delivery of change management through the business to drive process improvement.
• Ensure that relevant documentation is produced and maintained to document the changes.
• Ensure that all items follow the change management process and are entered and tracked through the change management software.
• Analyse the company’s needs bearing in mind internal and external factors.
• Work to identify and maximise opportunities to use information and technology to improve business processes.
• Consult with operational teams to determine business, functional and technical requirements creating detailed documentation including workflow, program functions and steps required to develop or modify business processes and computer applications / systems.
• Assist the operational unit in developing tactical and strategic projects to support its goals – including productivity / financial, quality, customer service and operational efficiency.
• Provide full support and development ideas to the company in respect of all highlighted projects (MI, process or systems improvement) and the overall programme of work. Minor project management duties on an ad-hoc basis.
• Assist IT team in defining, developing and implementing quality assurance (QA) practices and procedures, end user test (UAT)
• Feed back to the line manager any system and process improvements to support the company’s drive for continual process improvement by undertaking trend analysis.

Minimum specification:

• BA degree in business or related field or equivalent work experience.
• Proven Business Analyst skills, including the ability to gather clear business requirements by using proven business analysis techniques such as CATWOE, SWOT analysis and business activity modelling to aid GAP analysis.
• Use of Six Sigma and lean tool kits to identify areas for business improvement. For example, use of process stapling, cause and effect diagrams and Pareto analysis.
• Workshop facilitation including the ability to undertake business process reengineering sessions with all levels of the business.
• Ability to communicate with all levels of the business to ensure the team delivers to the changing business needs.
• Advanced skills in Microsoft Office applications including Visio and Excel.
• Experience within the legal industry and knowledge of Case Management / Practice Management.
• Good organisational skills, attention to detail and perseverance.
• Ability to work to targets, SLAs and prioritise workload.

We offer competitive salary and a benefits package. The role is full time and based in our Cardiff city centre office.

NewLaw Solicitors is proud to have received the Two Tick Symbol as we have adopted a proactive approach to employing disabled people and are or trying to create a more diverse workforce. The symbol helps to make it clear to disabled people that we welcome applications from them and are positive about their abilities. It also shows existing employees that we value their contribution and will treat them fairly should they become disabled.