Inbound Call Operator

Overview:

INBOUND CALL OPERATOR

Would you like to be part of London’s leading maintenance company?

Pimlico Plumbers, the fastest growing maintenance company in the capital require office based staff to support our planned growth. In order to keep our tradespeople working, we need dedicated office based professionals to work within our central London offices. If you are interested in pursuing a position in our CALL CENTRE department, please contact our recruitment team.

You will provide customer service support for all customers and engineers, main duties will include answering customer enquiries, dealing with job bookings and allocating jobs to engineers. You will also provide administrative support and manage all engineers’ diaries.

Hours:

Mon – Fri,

7:00am – 3:30pm or 10.00am – 6.30pm

A minimum of two Saturdays per month must be worked as overtime. Due to being a 24 hours company and our current workload, large amounts of overtime are also available.

Responsibilities:

• Answer incoming calls

• Assist customers with their enquiries
• Update changes and status of each customer job.
• Provide a high level of customer service
• Book and allocate jobs to trades persons.
• Liaise with engineers
• Make customers aware of all of our services
• Other reasonable duties as and when required.

Essential Requirements:

• Excellent communication skills.
• Stable career history.
• Previous call centre experience.
• Good telephone manner.
• Able to act professionally at all times.
• Maintain strict confidentiality.
• Must be computer literate.
• Ability to work on your own initiative.
• 3 x excellent references.

In return for your skills and experience, you will receive;

• Competitive salary
• 20 days Annual Leave
• Paid overtime available.
• Corporate Clothing.
• Subsidised canteen.

Our company is situated close to Lambeth North Underground and is within walking distance of Waterloo and Vauxhall stations.