Student and Course Administrator

Salary: £26,000 per year

Unitemps are looking to recruit four experienced Administrators to support the Student and Academic Services team working as a Student and Course Administrator at Staffordshire University. This is a temporary role until the end of December 2020.

The Student and Course Administrator position is a varied role with multiple responsibilities and communication required across a multitude of departments. You will be responsible for the efficient administration of high-volume student course records, liaising with our international partners across Europe and Asia.

Duties and responsibilities

* To provide high quality and student-centred service provision across the student lifecycle, from module registration and enrolment through to graduation.

* To ensure that information provided to students and staff is up to date and accurate and first point of call resolution is maximised.

* To proactively respond to and resolve a wide range of queries by telephone, email or text message, face to face or in writing.

* To work in accordance with defined performance/service standards, ensuring that queries are responded to effectively within an agreed timescale and contribute to the achievement of overall Service Level Agreements

* To provide support at the Information Points providing high quality information and guidance to students across a broad range of issues including from tuition fees, enrolment and induction, assessments, timetabling, student ID cards, transfers, withdrawals, extenuating circumstances, coursework receipting, student financial support and graduation.

* To participate in key University events including Open Days, Visit Days and Awards Ceremonies; promoting the provision within Student and Academic Services as appropriate.

* To support project and development work across the Service as required.

* To propose solutions to address identified issues, including proposals for new plans and procedures.

* To identify and report any health and safety issues in the relevant work areas, ensuring compliance with health and safety legislation and University policies and procedures.

Skills and experience

The student and course administration team deal with a multitude of high-volume, complex queries on a day to day basis. It is essential your administration experience is centred around a high pressured, sensitive data driven environment. You will need to have strong communication skills and the ability to liaise with various clients, students, partners and academics. Other skills and experience will include:

* Educated to at least A’ level standard or with GCSE/O level English and Maths at grade C or above.

* Strong IT skills

* Logical thinker with a methodical approach to completing tasks

* Experience of working to high standards with evidence of anticipating problems, improving standards and developing innovating customer solutions.

* Evidence of flexibility, the ability to organise a significant workload while balancing competing priorities and producing work to a high standard by agreed deadlines.

* Good written and verbal communication skills with the ability to convey complex information in simple and straightforward terms to students and staff

Hours and days

3 days a week, 18.5 hours & Full time 37 hours per week