Administrator

Principal duties:

1. Provide general clerical and administrative duties for all members of the team and providing accurate information, high standards of customer care and ensuring appropriate confidentiality, through the use of office technology and systems, to ensure the team operates efficiently and effectively.

2. Facilitate document management relating to the Adult Social Care & Public Health team, ensuring effective and timely retrieval of information in order to ensure robust audit trails are in place to evidence team activities and decisions. This will include data collection and input using a wide range of manual and electronic systems.

3. Prepare and despatch correspondence and documentation to ensure an efficient and timely response to enquiries, other routine matters and to facilitate the timely conclusion of any process connected with their defined area of activity.

4. Ensure that systems are in place and input data into appropriate databases and manual records to keep the records up-to-date and accurate to agreed procedures and standards.

5. Answer or refer enquiries to provide customers with an accurate and timely response in line with County/Service policy and procedures, to promote a positive image of the work area to others.

6. Provide and manipulate data for statistical purposes,

7. Report writing

8. Action basic enquiries and requests in person and by telephone, within set guidelines and parameters, to promote a positive image of the work area to others.

Essential Experience:
1. Practical business support skills acquired through previous work experience in a business services environment providing support to staff and/or the public
2. Experience of business services, maintaining office systems and general clerical and administrative work at a good admin level
3. Experience of analysing information to solve queries, either in relation to transactional processes or basic interpretation of policy
4. Experience of team work in a fast-moving, busy office environment
5. Experience in using and applying IT systems, particularly databases & spreadsheets

Desirable experience:
1. Experience of using SAP

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.