Customer Coordinator

At Lanes Group, nothing is more important than the health, safety and welfare of our people and the service we provide for our customers. It’s a major reason why we are the UK’s largest independent specialist drainage contractor, with over £130 million turnover and more than 1500 employees across a countrywide network of 23 branches.

Due to continued growth and development, we are now looking for exceptionally customer focused people to join us in our Utility Division as Customer Coordinators to deliver real and effective solutions for our client and 14 million customers.

Building on your experience of delivering amazing customer service, you’ll coordinate and be responsible for all aspects of planning, scheduling, customer contact and completion of work within key performance targets but above all make sure we exceed the expectations of every customer for every single job.

It’s a highly rewarding and satisfying role, where you will need to use your strong communication skills to provide advice, services and solutions that meet the unique needs of every customer and your technical skills to support the delivery of operational and commercial success within the business.

We operate 24/7 and as such your working pattern will on a 4 on 4 off basis, working 12 hour rotating shifts with an hour unpaid lunch break. This will include weekends and bank holidays between the hours of 0600 and 2230.

A comprehensive training programme will support successful applicants to ensure that the technical, behavioural and customer standards are fully understood and that individuals are fully equipped to deliver the required service in this fast moving environment

So if you enjoy delivering a best in class customer service, where no two days are the same then come and join a company that values you and your ability, we could have the right role for you.