Motor Recoveries Claims

Salary: £29,311 per year

03114 Motor recoveries Claims Tonbridge Salary up to £29,311.

Do you have motor claims experience?

Do you have experience in working in insurance recoveries claims?

Do you want a hybrid position?

Motor recoveries Claims 

Tonbridge

Salary up to £29,311.

Permanent

Full time

To recover the maximum amount possible for our Insurer Clients where liability on a claim may be attributed to a third party. To maintain your portfolio in an efficient manner to ensure that you are working effectively and delivering market leading cost control and excellent customer service.

Pursue recovery of our Insurer Clients’ outlay where liability on a claim may be attributed to a third party.

Provide guidance and direction to claims staff to ensure the recovery prospects on cases are safeguarded as far as possible

Commence work on all larger value losses at an early stage to ensure work on the recovery aspect of the claims starts at the earliest opportunity, with particular emphasis on the legal recoverability of each claim.

Review and prepare cases for panel solicitors to support litigation, dealing with cases in house where appropriate

Ongoing case management of debts being pursued by solicitors, giving instructions within own level of authority or making recommendations to your Team Leader regarding matters outside own authority.

Recommend discontinuation of recovery where there is little prospect if success

Ensure that complaints are recorded on the complaints system in an accurate and timely manner.

Pass all audits at 95% or above

Provide excellent customer service

Manage own workload including hitting KPIs with PH and non PH communication

Plan and execute strategic initiatives to agreed timelines.

Ensure a relevant level of technical understanding with continuous development and learning.

To undertake any individual or team task or activity reasonably requested and in line with the company values

Qualifications

Secondary education or equivalent with demonstrable ability in numeracy skills and written English

Experience

At least 2 years’ experience in a Customer Service role

At least 2 years’ experience in a motor claims role

Previous experience of working in insurance claims recovery

Skills

Strong literacy and numeracy skills

Excellent verbal and written communication skills with a polite telephone manner

Capability to vary approach

Tact and assertiveness when dealing with customers who may be distressed or angry

Ability to take on increased ownership and responsibility when necessary

The ability to work individually and proactively, as well as part of a team

What are we looking for?

Motor Recoveries Claims Handler x 4 (Hybrid working 3 days in office, 2 days from home) Full time, Salary up to £24,426. recover the maximum amount possible for our Insurer Clients where liability on a claim may be attributed to a third party. To maintain your portfolio in an efficient manner to ensure that you are working effectively and delivering market leading cost control and excellent customer service. Experience: At least 2 years’ experience in a Customer Service role At least 2 years’ experience in a motor claims role. previous experience of working in insurance claims recovery. Secondary education or equivalent with demonstrable ability in numeracy skills and written English.

What do we offer?

 We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot.

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary.

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre.

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.