Aftersales Support Advisor

Salary: £26,400 per year

Aftersales Support Advisor

Lookers Mercedes Benz – Smart Division

Contract Type: Permanent,

Market leading employee benefits

We have a fantastic opportunity for an Aftersales Support Advisor to join our Service Support Team in Mercedes-Benz of Brighton.

With a salary of up to £26,400 and uncapped OTE of £32,000, you will be arranging service and MOT appointments for our customers at their local Mercedes-Benz service centres as well as increasing your earning potential with Service Care Plan sales. The successful applicant will be professional, fun and friendly and have a desire to progress and take advantage of our many opportunities to further their career in the business.

Day-to-day duties:

• Scheduling customer appointments for various branches
• Providing the highest level of customer service
• Working with a large amount of customer data, always following data protection rules
• Liaising with all branches within the Group
• Carefully handling any objections and challenges

The successful candidate will have:

• Great communication and influencing skills
• Excellent telephone manner, with the ability to build a strong rapport with customers
• High levels of accuracy and an ability to multi-task
• A friendly, empathetic, and efficient attitude
• The ability to work well individually and with a team to achieve goals
• The ability to learn new computer systems quickly and effectively

Our shift patterns are:

• Weekday shifts between 8am-5pm and 9am-6pm
• 8:00am-2pm on Saturdays (1 Saturday per month)
• 1-hour lunch break

What we offer you

• 22k basic salary
• 32K Uncapped OTE
• 23 days annual leave plus bank holidays
• Great pension scheme
• Exciting career prospects within the company

Why us…?

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health – free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave
• For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.