Customer Service Advisor

Salary: £26,000 per year

Customer Service Advisor – Collections

Job Title: Customer Service Advisor

Location: Northampton – Hybrid

Salary: Competitive

Pay Cycle: Monthly Pay

Hours:

37.5 per week

The Role:

Working in a fast-paced call centre environment you will be managing inbound and outbound calls contacting business customers of a complex or escalated nature, typically via an automatic dialler, in a professional and calm manner. Responsible for the collection of outstanding balances, questioning the customers to understand their ability to pay, informing customers of the consequences of non-payment and negotiating mutually agreeable payment terms

Is providing fantastic Customer Service your skillset?……. then read on!

About Us…

• As an energy services and solutions company, we put customers and colleagues at the heart of everything we do, to add value for all. We share a common purpose to help our customers live sustainably, simply and affordably!
• Our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We care. We’re courageous. We collaborate with each other.

• Lockdown has taught us that nothing is impossible, so if you want to work from home then that works for us! We’ll supply all your IT equipment- you’ll just need a desk, a comfortable chair and a stable, wired internet connection (10mps)

What you’ll be doing…

1. Meeting all the requirements of an Entry Level Customer Collections Advisor
2. Manage complex or escalated accounts by proactively identifying the reasons for arrears and adapting collection technique to assertively negotiate mutually agreeable payment terms and resolve any future problems before they arise.
3. Take ownership of customer disputes to remove barriers to making payment and where possible, rehabilitate the customer.
4. Up to date knowledge of the credit & operations pathways in order that customer accounts, where applicable, are moved into the correct area for escalated resolution as well as having the ability to cover when needed across all credit pathway’s.
5. Deliver strong levels of compliance with business, industry and departmental policies and regulations.
6. Conduct desk top research that identifies more accurate customer contact details, investigate customer liability or consumption issues.

Work closely with colleagues to share best practice, raise awareness of departmental issues and put forward

And the skills we need from you. You’ll need to be digitally savvy.

• Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers
• Naturally you should and have fantastic communication skills both written and verbal
• Suitable home working environment (we’ll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions)
• Reliable broadband speed of at least 10Mbps download and a similar upload speed
• At least 1 year customer service experience
• Excellent communication skills
• Computer literate
• You’ll also need the confidence to escalate any issues or process improvements to the wider business areas
• Tech Savvy – strong IT skills

It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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