Service Desk Analyst

Salary: £17.6 per hour

Service Desk Analyst

Ref: KIF/

A leading organisation in Newcastle has approached Ark Search’s public sector IT team to recruit an experienced Service Desk Analyst to join their busy service desk team on a temporary basis.

The successful candidate will join the technical service desk and assist users with all IT support related issues

Day to day duties:

• Employ Active Directory to manage user accounts
• Use and configuration of Office 365
• Relay technical and functionality guidance to IT Users
• Resolve IT User issues over telephone, email, or via remote access
• Printer troubleshooting
• Ensure high levels of customer service are always achieved
• Resolve issues at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
• Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests

Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person

Location: Newcastle

Rate: £17.6 per hour

Duration: 3 – 6 months

Start: ASAP

Ark Search is an equal opportunities employment business and employment agency and welcomes applications from all candidates