Service Desk Engineer

Salary: £26,000 – £30,000 per year

IT Service Desk Engineer

Mansfield – hybrid working available after probation

£18,000 – £25,000 – depending on experience

Monday to Friday – 37.5 hrs per week, flexible between 8am – 6pm

Overview:

Our friendly tech based client are looking to open a Mansfield based office for their growing company. They are a managed service provider for IT support & Cyber Security. The Director promotes growth from within, championing his team and is proud to be a people-led business first.

With a team of Cloud, Cyber Security and IT Support specialists delivering solutions to business problems for clients through honest, reliable, responsive, value and flexible IT support services.

They are looking for an IT Service Desk engineer to join the team, eager to have their experience recognised and grow their career whether that be moving into a managerial role, or more specialised tech role.

Duties for the IT Service Desk Engineer

The key duties and responsibilities of this position are as follows:

• Answer support telephone calls and e-mails directly from the customer and work to a target of the first-time fix rate, dependent on customer SLA of all issues.
• Review alerts and data provided by the RMM tool to identify issues and potential issues within the customers’ networks.
• Record all works within the ticketing systems
• Record all works completed in an accurate and timely manner.
• Provide remote end-user training where required.
• Provide recommendations for network/system improvements to the Service Desk to the management team.
• Communicate clearly and professionally to customer staff at all levels of technical knowledge and authority.
• Achieve company objectives and individual targets.
• Manage your own workload effectively.
• Maintain internal controls and procedures, providing recommendations for improvements where applicable.
• Achieve operational and quality standards.

This role involves, accurate, regular technical and time reporting. Working proactively on your own initiative and closely with the Service Desk\Operations manager in a fast-moving industry.

Experience for IT Service Desk Engineer

• Minimum 12 months experience within the IT Industry
• Excellent Windows operating system knowledge, all versions
• Excellent desktop and server knowledge, all manufactures
• Excellent Active Directory (2008, 2012, 2016) knowledge
• Excellent Exchange (2007, 2010, 2013, 2016) knowledge
• Excellent Sharepoint knowledge
• Excellent O365 knowledge
• Exposure to virtualisation e.g. VMware, Hyper-V technologies
• Exposure to Microsoft Azure environments
• Exposure to AWS environments
• General networking knowledge e.g. switches, firewalls, routers
• CISCO knowledge and experience (desirable, not essential)
• CCNA (desirable, not essential)
• IP Addressing and routing
• Other skills e.g. MAC OS X and Linux (desirable, not essential)
• Experience operating in a multi-level support team within a Managed Service Provider environment preferable

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven’t had a response within 48 hrs please assume you have been unsuccessful.