Senior Housing and Benefit Administrator

Salary: £27,085 per year

No day the same, making positive change

South Norfolk and Broadland Council have a exciting opportunity for a Senior Housing and Benefit Administrator to join their team based in Long Stratton, NR15 2XE or Norwich NR7 0DU. This role is offered on a full time, fixed term contract until 31st March 2023. In return, you will receive a competitive salary Circa £27,085per annum.

Role Snapshot…

Do you like working directly with people and being part of busy team? Do you like dealing with interesting situations and coming up with fulfilling outcomes which have a truly positive impact on people lives? Then read on…

What you could be part of…

The Housing and Benefit Team has been at the forefront of the government’s response to the pandemic. People have been impacted on numerous fronts including loss or reduction in employment, reduction in income, family breakdowns all of which are increasing hardship and the risk of homelessness. Being part of the Housing & Benefit Team provides you with the opportunity to help people either directly or by providing them with the skills they need to help themselves.

So far this year we have provided over a £1.5million worth of hardship payments, administered almost £50million worth of benefits, provided new homes to over a 1000 people and helped over 60 people off the streets into long term sustainable housing.

We do this through a range of roles and expertise which are covered by a great team of over 80 people. Every single role is essential in helping our residents when they most need it.

Working here would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

What you’ll be doing as our Senior Housing and Benefit Administrator:

• Provide oversight to the management team to make sure all responsibilities can be met both internally and externally, providing proactive and strategic diary management including prioritisation to ensure the team can provide the greater influence over specialist initiatives and operational delivery

• Assist with the organisation of internal and external meetings, providing support as appropriate to include assisting with the timely production and distribution of agendas and supporting papers

• Ensure departmental compliance with the councils’ processes, policies, and procedures

including finance, performance, HR, governance, health & safety, safeguarding, information management, data protection and equalities

• Improve the delivery of customer service across the directorate, managing complaints, Freedom of Information and subject access requests, ensuring responses are appropriate and lessons learnt are acted upon corporately

• Provide budget management to the Housing and Benefit team – Undertake relevant financial processing of invoices and claims for the Directors and Managing Director

• Oversight of the apprentice offer to make sure their development is sustainably supported and their role is fully utilised and embedded within the team

As our Senior Housing and Benefit Administrator, we are looking for…

• At least 5 GSCE’s at level C and above

• Full, clean driving licence

• Demonstrable experience of administrative support including proactive diary and email management to senior officers

• Proven experience of leading and implementing continuous improvement and change management

• Demonstrable experience of working with and supporting senior officers and partners to deliver shared outcomes

• Experience of ensuring the effective and efficient management of budgets

• Excellent written and communication skills with ability to adapt communication style to different audiences

What’s in it for you as our Senior Housing and Benefit Administrator:

Our package includes employer pension contributions of 15%, 25 days holiday increasing to 28 days after 5 years plus bank holidays (pro-rata for part time employees), flexi time, compassionate leave and sickness entitlement for times of need. You will have regular reviews with your line manager and develop a personal development plan, and opportunities to undertake training. We also support towards volunteering days in the community and encourage staff to be involved with fun activities to raise money for local and national charities.

If you feel you are the right candidate for the role as our Senior Housing and Benefit Administrator then please click ‘apply’ now, we’d love to hear from you!

Please note this post is subject to a satisfactory criminal record check.