Large Loss Claims

Salary: £44,580 per year

03116 Large Loss Claims South East Berkshire Buckinghamshire East Sussex Hampshire Isle-of-Wight Kent Oxfordshire Surrey West Sussex Salary up tp £44,580

Do you have previous experience of working in an insurance claims related handling role.

Do you have High level understanding of insurance/indemnity policies and legal structure

Large loss claims

South East Berkshire Buckinghamshire East Sussex Hampshire Isle-of-Wight Kent Oxfordshire Surrey West Sussex

Salary up to £44,580

Permanent

Full time

To manage a portfolio of Large or Complex claims ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for.

Where applicable; travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders.

In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.

Produce a Large or Complex report and deliver same to the Claims SMT within agreed timeframes.

Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.

In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.

Support the Customer Relations Team with complaints and in particular those involving the FOS.

Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable

Skills required

Excellent spoken and written communication skills.

Accurate with a high level of attention to detail.

Tact and assertiveness when dealing with customers who may be distressed or angry.

Ability to work well under pressure and meet deadlines.

PC literate with good administrative skills.

Ability to take on increased ownership and responsibility when necessary.

Motivation

Excellent organisational skills.

Helpfulness and a passion for customer service.

Driven and enthusiastic – meets or exceeds targets.

Empathy and understanding.

Confident and professional attitude.

Excellent negotiator.

Commercially aware.

Active and energetic.

Takes ownership of problems and drives for effective solutions.

Experience / knowledge

Minimum:

At least 5 years previous experience of working in an insurance claims related handling role.

High level understanding of insurance/indemnity policies and legal structure

Ideally:

Proven capability of claims negotiation with policyholders and Loss Assessors.

Qualifications

Minimum:

Full and clean driving license

‘A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.

Ideally:

Role applicable qualifications in insurance.

Relevant experience in a similar role.

What are we looking for?

Large Loss Claims Handler –– Full time position 37.5 hours per week, location: South East. Salary: up to £44,580Proven large loss experience of 5 years and above, experience in technical claims and commercial and domestic property claims of £15k and more. High level understanding of insurance/indemnity policies and legal structure. Previously held commercial and domestic loss adjuster roles. Must have a full clean driving licence, Proven capability of claims negotiation with policyholders and Loss Assessors, Relevant experience in a similar role. Qualifications: Role applicable qualifications in insurance.

What do we offer?

 We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot.

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary.

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre.

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.