Group Reservations Consultant

Salary: £26,000 – £26,400per year

Hours: Mon – Fri 09:00 – 5:30

Location: London (City)

This company is a leading Travel Management Company and due to expansion they are looking for a group Reservation Consultant. This role would suit someone who is fluent in German or Spanish. (They would also look at Eastern European)

JOB DESCRIPTION:

Dealing with requests from sales offices and selecting appropriate hotels according to sales requirements
Contacting hotels and negotiating competitive rates, ensuring they are in line with agreed budgets
Prioritising the work load according to deadlines
Inputting and checking rates onto the in-house computer system and negotiating other conditions such as cancellation policies, rooms decrease and upgrades
Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required
Dealing with amendments and cancellations bookouts and complaints

EXPERIENCE REQUIRED:

A person with some experience in the travel industry
Excellent communication skills with fluency in either Spanish or German (plus Eastern EU)
Friendly and efficient telephone manner
Good keyboard skills and experience of using computers
A sound knowledge of European geography and currencies
Ability to work under pressure and willingness to meet deadlines
Ability to work on their own or as part of a team
Professional with excellent interpersonal skills