Receptionist

The Role

An exciting opportunity has arisen for a people centric Dealership Host to work within a successful and prestigious car dealership in Liverpool. Our reception or dealership hosting team are often the first people our customers interact with. It’s therefore vital that our front of house team is passionate about working with people and who want to consistently deliver an exceptional level of service.

The successful candidate will be responsible for achieving the following:

* To ensure that all customers are greeted professionally and appropriate assistance provided
* To ensure that the telephone is answered in a professional manner, following brand guidelines and values, ensuring all callers are introduced by name
* To qualify telephone enquiries and pass to the appropriate individual in an efficient and timely manner
* To ensure that any customer complaints are handled with empathy and professionalism in the first instance, are referred to the appropriate Manager
* To maintain a high degree of customer service at all times
* To ensure all customers and prospects are aware of the full range of services provided by the business in order to maximise service and parts business
* To ensure point of sale literature is available at all times
* To maintain a safe and healthy working environment, ensuring staff comply with Health & Safety requirements and environmental policies
The Person

The successful applicant will:

* Have outstanding interpersonal and communication skills
* Have a professional attitude
* Have good attention to detail and be able to work in a busy environment
* Be flexible & adaptable
* Enthusiastic, friendly and helpful
* Be committed to delivering a high level of customer service at all times
* Be respectful and courteous to customers and colleagues
* Be resilient with a drive to succeed
* Be honest with high levels of integrity