Operations Manager Engineering

Salary: £108,000 per year

Operations Manager Engineering, Energy & Sustainability Lead Data Centres – London – to £90k plus benefits

A leading Facilities Management organisation is urgently seeking an experienced Operations Manager with an interest in Energy and Sustainability to join them in London. You must be either Electrically or Mechanically qualified and have good experience working in Operations in the Data Centre Sector. This role has superb career growth potential. 

Objective:

Leadership role responsible for our service delivery of Data Centre FM/IT Services Operations for country portfolio related to enterprise, colocation, hyperscale and edge computing. The role is responsible for self-delivery of technical services, ensuring deployment of our CEM programme and supports sales, solutions, due diligence, transitions, operations and compliance of Data Centers. 

Reporting – EMEA Data Centre FM Services Lead 

What this job involves:

• Provide Data Centre operational direction/leadership at the account level to advance Data Centre capabilities and market share in FM and IT services while promoting DC lifecycle products 

• Provide Energy & Sustainability leadership to UK DC accounts

• Interface with Energy & Sustainability team

• Self-performance of technical services.

• To ensure HSE and contractual compliance for Data Centre operations.

• Responsible to enable growth within Data Centre sector service line

• Build strong working relationships with key client representatives and promote our DC Management expertise that covers FM Operations, Consulting, Transaction Management or Leasing and Project Management.

• Implement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment and to provide an effective and efficient business operation in Data Centre FM

• Lead teams of indirect and direct employees influencing business outcomes for the Data Centre/CEM global service offering

• Responsible to drive operational excellence focusing on operational performance/compliance

• Actively participate in Engineering Operations and DC Operations activities by attending required meetings and developing and implementing programs and procedures on a priority basis so as to support the Engineering platform and strategy.

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• Responsible to drive a culture of 100% Data Centre uptime managing KPIs according to the contractual parameters exceeding customer expectations

• Ownership and support for deployment of CEM tools and processes.

• Support Data Centre business pursuits with divisional and regional business ensuring targets are achieved

• Coordinate between Solution Development, Engineering Operations platform, Transactions Management, Project Management and provide a key linkage between the wider organisation and client representatives.

• Provide Data Centre solutions and new business transition support 

• Provide technical advice and consultancy to clients and the DC facilities management and Engineering Operations teams as required. Attend QBRs for major Data Centre accounts as required.

• Monitor market trends and changes to ensure that we provides industry best practice in the delivery of DC FM Operations

• Drive deployment of Data Centre products and support post-deployment and feedback loop.

• Provide input to strategic Data Centre product bundle to enhance our Data Centre capabilities.

• Provide ownership of all DC/CE managed space within a designated area.

• Leadership of our Data Centre best practices focused on networking, best in class performance, program/playbook updates and Engineering Centre of Excellence.

• Act as subject matter expert and single point of contact for Data Centre operational management within your assigned responsibility.

• Leadership of our all Data Centre best practices focused on networking, best in class performance, program updates and Engineering Centre of Excellence.

• Consult with clients and account leadership with all aspects of Data Centre operations, management, account expansions and design.

• Lead/support critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establishing technical training programs.

• Maintain effective communications with external and internal clients, technical personnel, and key management 

• Position may require travel.

What we are looking for: 

• Bachelor of Science Engineering degree or equivalent or relevant experience. 

• Minimum of 5 years Data Centre operations experience related to FM or IT service delivery

• Ability to drive multiple accounts within a division or region 

• Ability to interact with senior management internally and externally.

• Ability to articulate value proposition to prospect clients(c-suite) and deliver on solution

• Previous P&L management experience required.

• Thorough understanding of Data Centre systems related to operational delivery.

• Thorough understanding of IT raised floor, co-location, hyper-scale and cloud environments.

• Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems.