Key Operations Support Administrator

Salary: £30,000 per year

Key Operations Support Administrator

Melksham

Full time & Permanent

Monday – Friday 09.00am – 05.00pm

Salary: £30,000

We are delighted to be working on behalf of a global giftware company to help them secure a full time and permanent Key Operations Support Administrator to join their team in Melksham.

They are best known for their love of retro classics and iconic licenses and are proud to represent many of the world’s best entertainment brands.

Key Responsibilities:

• Supporting the UK Key Account Managers & the UK Key Sales Support
• Tracking critical path on all Key Customer orders
• Raising orders in SAGE for all Key Customers
• Maintaining the UK Key order book in SAGE ensuring all orders are completed by their delivery date
• Maintaining and communicating forecast information liaising closely and regularly with the customers
• Liaising closely with all departments to ensure all POs are on track and stock is available for the KEY orders to avoid customer fines
• Be a knowledge expert on active customers product portfolio critical path, resolving risks and highlighting issues to mitigate delays
• Liaising with Product Department to track approvals, and where necessary any testing requirements that customers have
• Booking in deliveries with the customers via phone, email or company portals/websites
• Processing credits for the KEY customers
• Ensuring all manuals, customer information and contact details are kept up to date in SAGE / Outlook
• Liaising with the Warehouse & the Head of Operations on upcoming orders to give full visibility in order to aid workflow

Key Skills:

• Committed to providing exceptional customer service
• Calm under pressure when managing multiple priorities
• Highly logical, numerate, accurate, a problem solver and into the detail
• A confident team player with good communication skills and able to work on own initiative
• Commercially astute with an understanding of the needs of a business
• Experience in Sage 200 or similar, Microsoft Excel, Microsoft Outlook

This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.