Help Desk Administrator – Facilities

I am currently recruiting for a Helpdesk administrator for a facilities management company based in Luton.

As a Helpdesk Administrator you will be expected to:

Log tickets into our helpdesk system
Chase Sub-Contractors and Engineers via email and telephone on a daily basis
Ensure that we meet our SLA in accordance with our Client agreement/contract.
Run reports from our helpdesk system.
Create purchase orders in a timely fashion.
Be competent to handle incoming/outgoing calls
Ordering of parts/materials.
Calculate costing for invoices from our Engineers Worksheets
Communicate effectively with internal and external colleagues and clients
Have the desire and ability to learn, quickly and efficiently to task at hand

The ideal candidate will have excellent customer service and communication skills, have an excellent eye for detail, excellent inputting skills and be a team player. Experience of coordinating contractors/engineers and experience of working in a help desk environment would be an advantage.