Project Administration Assistant

Salary: £26,000 per year

Our client is one of the UK’s leading specialist contractors, renowned for providing technically advanced and cost-effective solutions across the energy, infrastructure, water efficiency, ground source heat pumps and geo-thermal energy sectors.

Due to the recent award of several significant framework contracts, and a dedication to continued profitable, ambitious, and long-term growth across the UK, our client is now seeking to appoint a Project – Site Administration Assistant.

The main purposes of this role will be assisting with the day-to-day activity of key contracts, including supporting the project team by scheduling appointments and allocating work to Engineers, liaising with customers, conducting mail merges, stock management and project – site reporting. The successful candidate will need to be energetic, customer focused, possess exceptional customer service skills, a can-do attitude, a desire to succeed and the ability to multi-task. The position is office based with the occasional visits on site from time to time.

The Role

* Conducting outbound calls, reaching out to customers to schedule project appointments

* Answering inbound calls and emails from customers to request project appointments

* Scheduling and clustering appointments by postcode

* Conducting mail merges and arranging for letters to be sent to customers

* Managing the allocation of stock to Installers, Technicians and Engineers

* Counting and recording stock levels

* Ordering uniforms, ID badges, PPE and equipment for Engineers

* Support with project reporting and collating Engineers daily work lists on Excel

* Support with cleansing address data on Excel

* Ensure understanding of the company’s quality and environmental management systems, and work according to their requirements

* Ensure compliance with any environmental legislation that is applicable to the role, along with ensuring all the company’s activities are GDPR compliant

The Person

* Customer service and telephone call handling is essential

* Ability to work at speed precisely

* Excellent skills with MS Office: Word, Excel, PowerPoint, Outlook etc

* Work management, multi-tasking and prioritising skills

* Verbal and written communication skills

* Flexibility, reliability and teamwork

* A good level of office administration experience

* You must have a driving license and access to your own vehicle

An attractive basic salary (permanent) and an extensive benefits package is on offer to the successful candidate, along with longevity of work given the company’s market leading status in this sector, and their dedication to continued and ambitious growth.