Health Complaints / Community Advocate – East of England

Health Complaints/Community Advocate – East of England
Home based
Full time – 37 hours, 5 days per week, between Monday and Friday
Salary £26,926.00 per year + benefits

Advocacy, Mental Health, NHS Complaints, Health and Social Care, Public Sector

Giving people a voice – and making sure it’s heard – is something our client does every day. They are all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services.

An exciting opportunity has arisen for a Health Complaints/Community Advocate to join their East of England Team working in their Health Complaints and Community Advocate Service based in Thurrock. The post will be home based, although you may be required to work in the Thurrock and East of England area.

You will be supporting a wide range of vulnerable people with sometimes profound and multiple needs, so ideally you will have experience of this type of work, along with a good working knowledge of voluntary organisations.

You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. The ideal candidate will have worked in advocacy, Information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.

You will need to have a flexible attitude and must be comfortable handling highly sensitive information, and in seeking support and supervision. Strong communication skills and time management skills will be required and you will need to be computer literate.