Service Improvement Facilitator / Service Transformation Analyst (NHS)

Service Improvement Facilitator/Service Transformation Analyst with good skills in Analysis, Process Mapping and MS Excel is required to take ownership of multiple small clinical Service change projects for this NHS PAS/EPR transformation programme. This programme will be to transform the clinical service areas from RiO 1 & RiO 2 over to CareNotes (training will be provided on relevant systems).

Applicants applying MUST have good knowledge & experience of defining and configuring any type of NHS PAS/EPR solution, must have excellent customer facing interpersonal skills and must be able to take ownership of several small projects simultaneously (coordinate, structure, plan dates/milestones and reporting) to qualify.

The successful applicant will be required to interface with the clinical service leads to understand their processes when using PAS/EPR solutions; work in a logical, structured and process driven way; produce clear documentation for users and management; analyse the ‘as is’ and ‘to be’ of the service areas requiring change for mapping the data; produce Visio process flow diagrams and/or configuration model diagrams and use Excel effectively (Use filters, pivot tables and analyse the data e.g. how it’s structured, how to segment it and how to map it when moving data from one PAS/EPR solution to another).