Service Desk Call Management Analyst / Incident Lead

Our client is currently looking to recruit an Service Desk Call Management Analyst / Incident Lead to join their busy Team. The successful candidate will be responsible for day to day management of incidents and also incident reporting / performance reporting. The ideal candidate will have previous experience in an IT Service Desk environment with experience analysing and reporting on performance (SLA / KPI) statistics and incidents. You will have excellent reporting and analysis skills including experience in MS Excel and PowerPoint and ideally MS Visio for process flows and documentation. Candidates will also ideally be ITIL V3 Foundation Certified. This is a great opportunity to join a expanding organisation offering on going training and career progression.