Administrator

Maintain accurate database records.
• Answer queries from customers about their Hire Agreements.
• Process new orders and cancellations paying attention to agreed service levels and following the relevant procedure.
Essential Skills and Attributes required:
• Team player with clear focus on customer service, quality and accuracy
• Tolerant and empathic communicator with excellent telephone manner
• Takes ownership of queries, problems and projects and manages to resolution
• Able to manage own workload and work unsupervised if necessary
• PC Literacy – use of in-house database and MS Office applications•

Maintain accurate database records.
• Answer queries from customers about their Hire Agreements.
• Process new orders and cancellations paying attention to agreed service levels and following the relevant procedure.
• Understand requirements of Hire Agreements and perform document checking, highlighting, recording and reporting errors.
• Liaise with client sales staff as required to ensure smooth processing of orders.
• Call off terminals using vendor systems etc
• Understand Management Information requirements and ensure accurate records are kept as required.
• Participate in project work and ensure project requirements are met.
• Understand and adhere to industry standards, e.g. Data Protection Act and Consumer Credit Act.