Customer Service Advisor

My client in Gateshead/Washington, is a huge out sourcing company that works across the UK, working on behalf of well-known companies. This campaign is for a health/weight loss company. We are looking for an all-rounder candidate, as you will be taking calls, using chat/Facebook/twitter and responding to emails.

Candidate Profile

Ability to empathise with a member who is upset, frustrated
Ability to share a members success and celebrate with them if they are celebrating a milestone/ achieved a goal
The desire to help others and achieve a first time resolution
A team player who proactively shares knowledge, expertise and ideas
An understand of social media and how to communicate via twitter or Facebook
An ability to build positive rapports and demonstrate empathy
A general interest in the health and weight loss market including products

The Successful candidate

Must have patience and able to empathise and inspire success
Excellent listening skills
Able to identify a customer’s needs
Solution focused
Strive to achieve
Able to personalise customer service
Must have great telephone manner
Great knowledge with Microsoft packages

Monday to Sunday (2 days off a week, overtime available if you would like it)
£26,000 per year
8am- 10pm (various shift patterns)

Please do not apply if you can not travel to the Washington/Gateshead area, or work various shift patterns