IT Support Analyst

IT Support Analyst, St Albans, £18,00 – £20,000

Please note that due to the location of this role you must be a driver with your own car in order to be considered for the position.

Our client, a well-established IT support and networking specialist in St Albans, are now recruiting for an IT Support Analyst to provide 1st line support to clients. Serving clients all over the South of England this company offer both face to face and remote support to both the private and public sector.

This role is to work in a helpdesk IT Support environment, supporting customers with their IT issues both over the phone and via email. You will be expected to log and effectively resolve all customer queries. A key part of this role is to build and maintain relationships with the clients, many of whom have been with the company since the beginning.

Most of the issues are based around Microsoft technologies so you will need to have a good understanding of Microsoft Office, Outlook and other desktop and server products.

The ideal candidate will have a minimum of 1 years’ experience working within an IT Support environment and you must be very hands on, willing to “muck in” with everyone else in the team.

Keywords: IT Support, 1st line support, IT help desk, IT Analyst, Hardware, Software
Locations: St. Albans, Harpenden, Hemel Hempstead, Radlett, Wheathampstead, Luton

Prestige Appointments are a Recruitment Agency providing permanent resourcing and selection services to employers throughout the UK.