Onsite Account Manager
Full job description
Major Recruitment - Milton Keynes Commercial
Salary: £33,600 – £34,200 per year
Onsite Account Manager – Chichester
Location: offices in Chichester
Permanent Salary
£28,000 to £28,500.00
Reports to: Head of On-Site Delivery
We’re looking for an experienced Account Manager to hit the ground running. We need someone who is aware of local government structures, an understanding of social care and has had previous experience managing a high value contract.
Role/ Responsibilities:
The On-Site Account Manager will be the primary point of contact providing operational support to the client.
From Care related experience and recruitment
The Account Manager will be responsible for managing the end to end procurement process, ensuring all targets and SLA’s are met. The role will require the On-Site Account Manager to engage with the Client Contract Manager as well as individual hiring managers on a day to day basis, in order to provide support and assistance throughout the transaction process. This role requires the individual to build strong relationships with the client, offering support and training.
The On-site Account Manager will be responsible for analysing client performance and presenting this information to the client on a regular basis. From this information the On-Site Account Manager will work with the Head of On-Site Delivery to identify and implement strategies to maximise efficiencies for the client.
Key Skills
* Awareness of social care qualified and un-qualified
* Experience managing a high value contract.
* Excellent communication skills on the phone and face to face
* Knowledge of temporary recruitment process
* Experience using VMS
* Must have experience of Excel spreadsheets and updating daily
* Experience meeting KPIs and SLAs
* Experience with challenging situations
* Knowledge of compliance requirements
* Excellent presentation technique
* Good level of analytical skills
* Good level of proficiency in Microsoft Office
* Strong problem solving and organisational skills
* Highly motivated
* Work in a proactive manner
* Full Clean Driving Licence Degree Level (likely to be based around Business, Economics, Finance, Social Sciences or Management) at 2:1 level or above preferred
* Car Driver as need to be able to drive to the site
Relationship Management
Creating and maintaining a relationship with key Council sponsor
Creating and maintaining relationships with key client stakeholders across all levels – from hiring managers to directors
Creating and maintaining relationships with suppliers across all job categories
Liaising with account managers for other clients to share processes and resolution points
Provide quality support to managers; questioning, reviewing, challenging and problem solving.
Providing system support and drop-in sessions for hiring managers to discuss any queries they may have
Direct roles to the ‘best’ suppliers in the supply chain and provide clear communication to agencies about the role
Contract Management
Primary point of contact for all operational support
Responsible for fulfilment and ensuring all SLA’s and KPI’s are met
Undertaking client-facing business reviews
Working with BM to improve service where possible
Reporting and Presentations
* Producing comprehensive management information
* Analysis and understanding of MI information using CR.net system and Sisense system
* Proficient use of Excel in order to manipulate and extrapolate data
* Delivering formal presentations to client contract manager
* Preparing ad-hoc reports as requested
The successful applicant will be highly personable with excellent communication skills and a proven ability to build and develop relationships at all levels.
The On-Site Account Manager must also be diplomatic and able to influence client and supplier behaviour when necessary. The On-Site Account Manager will be able to analyse and interpret data and present it to the client in a factual and compelling manner. It will be necessary for the On-Site Account Manager to be proficient in Microsoft Excel, working off spreadsheets and creating charts to emphasise the commercial position.
The successful applicant will be based on site and will be required to spend a minimum of 2 days a month at Head Office in Milton Keynes.
The nature of the role requires the On-Site Account Manager to be willing and able to travel.
Salary – £33,600 – £34,200depending on experience
Please apply with your cv and I will call you discuss this position in more detail
To apply for this job please visit definitejobs.co.uk.