Bilingual Customer Service Advisor / Inbound Call Centre

TribePost Ltd are working on behalf of HGS Ltd to fill this vacancy.

Available vacancy: Bilingual Customer Service Advisor / Inbound Call Centre
Languages Required: English with Spanish, Portguese, French, Russian, Turkish, Chinese (Cantonese), Mandarin, Thai, Korean, Japanese, Indonesian, Vietnamese, Hindi, Tamil, Gujarati, Bengali, Sinhalese, Sinhala or Urdu.
Location: Chiswick, W4
Salary: £Competitive
Employment Status: Permanent

All candidates will have to pass a BPSS check

Synopsis of Role:
Based in Chiswick, you will be working on behalf of one of our clients, supporting them to provide the best customer service to their consumers and continuously representing their brand with enthusiasm dedication and in a professional manner.

As a Customer Service Advisor your role will be varied, dealing with various customer queries or complaints. This could be through different channels, i.e. handing inbound calls, responding to emails or white mail, responding to social media forums,or making outbound follow up calls.

Main Purpose of the Job:

• Handling queries or complaints from customers via IB calls, email, web chat, white mail or social media forums
• Building rapport with Premier Consumers to ensure consumer service excellence and to resolve consumers queries, problems or complaints.
• Meeting challenging targets for Quality of interaction and process follow through
• To consistently meet all individual and team targets
• Actively contribute in team meetings and share knowledge with colleagues to maximise knowledge retention within the project.
• To ensure the best Customer service experience is given to all customers
• To achieve KPI’s whilst maintaining excellent quality
• To highlight trends in any customer queries or complaints
• Ensuring that all consumer contact is handled in a professional manner in line with the clients methodologies, values and principles – maximise all interactions to promote Brand.

Main Duties:

1. Provision of a courteous, efficient, and responsive advice service for all people who contact the office by telephone, letter,.
2. To provide support to customers over the telephone or on email to take up the correct saving measures and/or low carbon lifestyles for their household.
3. Ensure all calls received are completed within the relevant CRM systems to support the on going growth and delivery of the campaign.
4. To create, maintain and update manual and computerised information systems, and provision of I.T. assistance to the team as required.
5. Deliver outstanding customer service experience for a customer when they call through with questions and support required when using the websites to find the right solution for their household when it comes to measures and/or low carbon lifestyles

Knowledge & Skills Required:

• Proven previous experience in a customer service role (face to face or in a contact centre)
• Excellent PC & typing skills
• Excellent written and verbal communication skills
• Able to work in a team
• Good attention to detail
• Flexible to work shifts

This vacancy is being advertised by TribePost Ltd. The services advertised by TribePost Ltd are those of an Employment Agency.

This vacancy would be of interest to job seekers searching for the following vacancies: Customer Service Advisor, Call Centre Advisor, Customer Services, Customer Service Assistant, Consumer Advice, Customer Service Agent, Inbound Call Centre, Inbound Customer Services, Bilingual Customer Service Advisor, Bilingual Customer Service, Bilingual Call Centre Operator.