IT Support Technician

Netmatters is a rapidly growing website development and IT company offering a diverse range of products and services.

This is your chance to join the team, and to work with creative, hard-working individuals in a fast-paced, energizing environment. Team members are expected to work hard and deliver results based on a proven system for managing work and time. Team members benefit from a generous bonus scheme based on company and personal performance.

Required to be good on the phone and organised. Diligent, tidy, endowed with common sense and the ability to take responsibility. Consistent and able to complete tasks thoroughly applying intelligence and broader understanding where necessary. Good under pressure, punctual and flexible.

The successful applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.

Tasks may include some or all of the following:

Setting up and supporting computer Networks
Support for PCs and servers remotely and on-site (XP, Vista, Win7, 2003, 2008, 2011)
Installing PCs/ upgrading software
Administration of IP Phone systems (via web based interface)
Supporting customer applications (training provided)
Managing Hosted Desktops via control portal
Setting up email accounts and website hosting (Linux and Windows)
Support for Mac’s remotely and on-site
Managing WHM web servers and DNS

The ideal candidate would have a minimum of 3-5 years’ experience in supporting SME.

The salary is up to £26,000 plus profit share and Pension.