Customer Service Repairs Administrator

My client is currently recruiting for Customer Service Administrators, to join their growing and successful team, to support one of their major customer accounts. This is a great opportunity to join a company that offers great training and career progression throughout many of its UK offices.

My client will be holding interviews this week.

The role:

Dealing with client queries and complaints via written correspondence and inbound calls

Extensive administration duties

Liaise with customers / clients regarding job completion and return visits and enter the information onto the in – house database

Updating internal system with client / customer notes

Liaising with engineers and booking appointments

Typing correspondence email / letter

Email management

Data entry and filing

Updating reports and Excel spreadsheets

Personal specification:

NVQ Level 2 or 3 in Customer Service or equivalent

Administration skills

Able to work under pressure and to targets

IT literate – Word, Excel and Outlook

Customer service experience within an office environment

Good attention to detail

Good telephone manner

Committed and flexible

Self motivated

Able to work on your own initiative

Majority of the Administration work will require Excel, so intermediate to advance Excel skills would be an advantage

Gel appointments are a unique one-stop-shop for all permanent and temporary recruitment services and value our candidate experience. If you are not shortlisted for this position we will retain your CV for any future suitable vacancies.
This vacancy is being advertised by GEL Appointments Ltd. Registered Office:, Registration Number: 2794755. The services advertised by GEL Appointments Ltd are those of an Employment Agency