IT Operations Manager (Gaming)

IT Operations Manager (Gaming)
Central London
£78,000 – £90,000 + Package

My client is a global tier 1 gaming & sports betting operator, with operations across Europe, SE Asia and Australia they truly are a leader within there respected industry.

The position requires an 80/20 split between hands on technical/planning responsibilities and team management, and poses a great opportunity to a tech team lead wanting to move in to management, the role will be reporting into the CTO.

Responsibilities include:

* Management of a production environment that is organisationally and technically complex
* Ability to contribute technically, both for BAU and Projects (MS Windows server 2003 onwards, Centos/Redhat, iis6/7, f5 LTM/ASM, Log analysis)
* Provide leadership and oversight for the delivery of effective IT services with direct management of Operations and Dev Ops teams, and over outsourced Service Desk.
* Support the vision for continuous improvement and automation of IT services with an emphasis on proactive planning, promoting a customer focused support culture, and improving the accountability of delivering effective IT support services
* Provide guidance to infrastructure, change and problem management teams, responsible for increased call avoidance, improved asset use, and decreased end-user downtime.
* Perform Trending and Root Cause Analysis
* Identify and develop strategies for addressing chronic IT support issues.
* Participate in the development and communication of service wide IT services (i.e. IT Services Catalogue)
* Document and communicate the processes, policies, and procedures pertaining to IT Operations
* Identify IT training needs for IT staff.
* Establish and manage processes to ensure effective support coordination between IT Services (Tier 1, Tier 2, and Tier 3 resources).
* Participation in Ops On-call 24*7 rota

Desired & Required Skills:

* Experience of Service Management in all aspects of ICT service desk environments
* Developed communication and diplomacy skills with a strong ability to persuade and influence client and stakeholder relationships
* Experience in Gaming industry
* Experience managing, direct or matrix, project staff, technical, and other resources assigned to a service management and service operations
* Commercial experience in the management of IT deliverables to budgetary constraints and where effective commercial change control has been incorporated

* Strong understanding of ITIL
* Degree level or equivalent desirable

Excellent package on offer with excellent career progression
Must come from either the gaming, sports betting online gambling industry.