Tri-Lingual Customer Service Specialist German / English / French / Italian

Tri-lingual Customer Service Specialist German AND English + French OR Italian
Permanent
South West of London
Salary circa £26,000 per year + bonus + excellent benefits + travel allowance

This is NOT a Call Centre role
Business working hours
Permanent role – salary depending on experience

The company:
Our client is a well-established IT specialist company providing memory & storage products/solutions for consumers, businesses, enterprises and system builders all across the world.

Responsibilities:
The European Customer Service team is primarily responsible for calls, faxes, and email queries that come from throughout Europe. It is the responsibility of the Specialist to answer queries in a professional, friendly, and efficient manner.
• Record calls on the system as required to support company strategy.
• Provide first level technical support. Calls that exceed first level technical support need to be logged as a Service Request and passed to the Technical Support department. Translation help may be required on some calls.
• Receive incoming calls from all European customers, responding to their requirements in an efficient and timely manner to ensure customer satisfaction.
• Identify opportunities from inbound calls by questioning the customer. Log all leads as an activity and assign to the appropriate sales representative – Inside or Field. A lead is classified as a call from a strategic account or a business opportunity.
• Manage the EU database ensuring that a 24-hour response is achieved.
• Work with the Account Manager to ensure smooth day-to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures.
• In accordance with company procedures manage logistical issues such as RMA.
• Share responsibility with Account Manager for disseminating backorder information.
• To perform other work related duties as assigned.

Skills/Experience
• Fluent in English AND German AND an additional language (Italian OR French) is a MUST (an additional European language would be an advantage)
• Customer focused
• Excellent communication and organisational skills
• Relevant experience in Administration or Customer facing duties
• Computer literate
• Ability to co-ordinate and resolve a variety of customer concerns/queries.
• Ability to prioritise their own workload,
• Be able to co-operate with others in a close team environment,
• Be numerate and be able to use independent judgment.

Please note:
• If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
• We accept spontaneous applications via email – do not hesitate to send us your CV (co.uk), stating what kind of role you would be looking for.
• Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website (www. kerrmultilingual. com) for an overview of all our vacancies.